Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.įor More information about our Shipping Policy please click here Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. The options are presented to you at the checkout, in an easy to understand way. We offer a range of delivery options to suit your purchasing needs. Read our full Returns, Warranty & Terms of service by clicking here SHIPPING Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.Ĭustom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. If you are dissatisfied with your product please get in touch with us. Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. Please note that the return shipping cost is to be paid by the customer. Must include all original packaging and accessories.Must be returned in like-new factory condition.Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
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